Refund policy

We operate a no service no reason refund policy, which means you can always get a refund if you didn't take advantage of our services (including quotes, design and furniture matching) Book a service link.

Customised Product Refund Regulations

If you find a quality problem or manufacturing error in your product after receiving it, we will offer a refund or exchange depending on the circumstances.
Requests for refunds must be submitted within 14 business days of receipt of the merchandise with supporting documentation (e.g., photos or videos), and we will review your request upon receipt.

Non-Refund Applicable Circumstances

Personal reasons: If you provide the wrong size, colour, text or design during the customization process, resulting in the product not as expected, we will not accept a refund.
Use damage: If the product is damaged by human reasons during use, our company will not accept the refund request.
Logistics problems: If your order is damaged during shipping due to a third party logistics company, please contact the logistics company in time to solve the problem, we will assist you in dealing with the relevant matters, but will not be responsible for a direct refund.
In case of force majeure factors (such as natural disasters, etc.), we have the right to adjust the refund policy.